Are Your Operations Scalable?
Operations Lab is a two-day workshop that helps solve the challenges slowing your MSP down. With a small group, we’ll work together to fix the problems in your systems and processes so your business can grow more easily.
Ineffective Systems & Processes can wreak havoc at any growth stage
No matter if your MSP has 5 or 50 employees, every MSP faces challenges in their Operations as it grows.
Your Tools Aren’t Growing With You
ConnectWise is slowing your team down. Tickets are getting mismanaged. This leads to dissatisfied customers, frustrated techs, and bad word of mouth.
Your KPIs Aren’t Adding Up
You lack a robust system for effective time tracking. Your real profitability doesn’t match what your ConnectWise data is telling you. The holes in your KPIs make projections almost impossible.
You’ve Got a People Problem
Hiring and retaining the right technicians is challenging. The wrong incentives are costly and ineffective. How do you get them all on board with change and keep them happy?
You could stick with the status quo–but why would you?
Your Systems & Processes Matter
Whether your goal is to scale or not, the level of efficiency and satisfaction your organization produces has real implications for your clients, your teams, and your bottom line.
Lost Productivity & Revenue
Broken systems means your MSP can’t scale. When you can’t break through that ceiling, opportunities pass you by.
Customer Dissatisfaction
At best, frustrated customers might switch to your competitor. At worst, they’ll tell others about it too.
Employee Turnover
Techs get frustrated when processes get in their way. And they feel devalued when they think you can’t (or won’t) fix it.
WHAT ATTENDEES SAY
Testimonials
“CharTec has been the missing piece to our MSP business. The knowledge they provide from a successful MSP has been instrumental to growing our business. I recommend to anyone either just start out or have been running an IT business for years to join the CharTec family if you want to grow your business to success.”
Michael O.
Comipsum
“I went to their academy here in California not really knowing what to expect, but I have to tell you it was amazing. I Spent 3 full days with the staff at CharTec and have never learned so much relevant stuff about my business in one place. Better then any other trade show i have been to. ”
Jim Watson
Comipsum
Here’s How We’ll Right the Ship:
This 2-Day Intensive is all about implementation. Yes, there will be notetaking too. But, in Operations Lab, we’re here to get things done. Topics include projects, scope of work, profitability, ConnectWise and other tools, agreements, and more.
Understanding Ticket Management Philosophy
Developing Leadership Skills for Service Management
Understanding and Managing Financial Metrics
Developing Effective Performance Compensation Plans
DISC Analysis Review for Teams and Clients
Pre-Lab Homework & Post-Lab Support
